#Bed bath and beyond online order return full

One store associate admitted to Racked last month that there are shoppers who abuse the return policy.

#Bed bath and beyond online order return full

The brand's previous return policy, as stated on its website, gave customers without a receipt a full refund of a returned item for ' an exchange or merchandise credit.' Last month, Racked ran an in-depth report on Bed Bath & Beyond's retail strategy analysts and avid shoppers pointed to the liberal return policy as one reason why customers love shopping there and have been loyal for years. 'We have been providing advance notice of the upcoming change to our customers via signs and handouts in our stores, encouraging customers to hold onto their receipts to avoid being impacted by this change in any manner.' 'We are expanding nationwide a modification to our return policy that will only affect customers whose purchase cannot be located to process a return, either because the receipt was not provided or because we could not identify the purchase through a query of our transaction records,' Bed Bath writes to Racked in an email. Bed Bath confirms to Racked the return policy will indeed be changed next month. Over the weekend, a Racked tipster sent us a photo of a handout spotted at a Bed Bath store located in Bergen County, New Jersey, explaining the store's new policy of deducting 20 percent from an item's value if it is returned without a receipt and if the store cannot trace the transaction in its database. You can also see what we’re up to by signing up here.īed Bath & Beyond superfans might have some trouble swallowing this one: Effective April 20 th, the company is changing its famously generous return policy, and will deduct 20 percent from returns that don't have receipts. The archives will remain available here for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox.

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